AIM Academy
Everything you need to know in one place
11 articles
- 1.7 - Multi-Capture BuildingsHow to split long site captures into multiple sessions, use the overlap rule to stitch them together, and handle large rooms without bloating processing time.
- Capture Quality — Getting Consistent ResultsThe most common reasons a digital twin comes back with alignment issues, missing sections, or poor image quality — and how to prevent them before you leave site.
- My capture shows in the console but there is no data to viewWhat to do when your site appears in the AIM Platform but the digital twin has not loaded, is blank, or is showing a capture from a different property.
- Split captures and missing sections — what happened and what to doWhat split captures are, why rear externals and other sections sometimes go missing from a digital twin, and what you can do about it.
- Insufficient permissions — what this means and how to fix itThe 'Insufficient permissions' error means your user account does not have access to perform that action. Here is what to do.
- How to take a screenshot or print from the AIM viewerHow to capture what you are looking at in the AIM 3D viewer — for reports, emails, or sharing a specific view with a colleague.
- How to change measurement units in AIMHow to switch between metric and imperial measurements in the AIM Platform, and where the units setting lives.
- How to move or correct a site's map locationIf a site's pin is showing in the wrong location on the map, here is how to correct it.
- FAQs and TroubleshootingQuick answers to the most common questions about AIM — capturing, uploading, processing, platform features, and account access.
- Supported Cameras
- Automated BlurringAIM automatically detects and blurs people to protect privacy and ensure GDPR-compliant data handling.